Once a User chooses to avail any service plan/offer announced by RITI PAYMENTS SOLUTIONS PRIVATE LIMITED and agrees to buy that plan/offer by due payment for that plan/offer to RITI PAYMENTS SOLUTIONS PRIVATE LIMITED, such payment by User shall not be refunded by RITI PAYMENTS SOLUTIONS PRIVATE LIMITED under any circumstances whatsoever. Please note that such act of buying RITI PAYMENTS SOLUTIONS PRIVATE LIMITED’s plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, RITI PAYMENTS SOLUTIONS PRIVATE LIMITED shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, RITI PAYMENTS SOLUTIONS PRIVATE LIMITED shall not be able to create User ID of such User. Thus, in order to avail RITI PAYMENTS SOLUTIONS PRIVATE LIMITED services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on RITI PAYMENTS SOLUTIONS PRIVATE LIMITED portal, a transaction which has failed for any reason directly attributable to RITI PAYMENTS SOLUTIONS PRIVATE LIMITED and RITI PAYMENTS SOLUTIONS PRIVATE LIMITED has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-4 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with RITI PAYMENTS SOLUTIONS PRIVATE LIMITED.
Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. RITI PAYMENTS SOLUTIONS PRIVATE LIMITED shall enquire the matter after receiving the complaint from the User and based on the enquiry RITI PAYMENTS SOLUTIONS PRIVATE LIMITED may refund the payment. In all cases, RITI PAYMENTS SOLUTIONS PRIVATE LIMITED’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by RITI PAYMENTS SOLUTIONS PRIVATE LIMITED with respect to a particular transaction. RITI PAYMENTS SOLUTIONS PRIVATE LIMITED shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
The User shall be responsible for the mobile number or DTH account number for which they purchase the prepaid recharge and all charges that result from those purchases. They are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. RITI PAYMENTS SOLUTIONS PRIVATE LIMITED is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with RITI PAYMENTS SOLUTIONS PRIVATE LIMITED.